Need to reach Air Tanzania to book a flight or sort out a reservation? This guide lists the Air Tanzania booking contacts published by the airline, explains when to call, email, visit an office or book online, and gives tips for getting a quick answer.
Official Air Tanzania booking contacts
The official Air Tanzania website lists the airline’s current contact channels, including its customer contact number +255 748 773 900 and the email address info@airtanzania.co.tz. Contact details can change, so check the website’s contact page if a number does not connect. Our guide to the Air Tanzania telephone number has more on phone support.
Why book directly with Air Tanzania
- You see the airline’s own fares, fare rules and baggage allowances.
- Changes and refunds are handled directly, without an intermediary.
- You can manage your booking online with your PNR and surname.
- You avoid unofficial “agents” who may overcharge or sell fake tickets.
Booking online
For most people the fastest option is the website: search your route, pick a fare, enter passenger details and pay. Our guide to booking your flight with Air Tanzania and our Air Tanzania online booking walkthrough explain each step.
Booking by phone or email
You can call or email the airline to book, especially for group travel, special assistance or itineraries that are hard to book online. Read more about booking Air Tanzania over the phone. Have these details ready:
- Full names as in passports or IDs, and dates of birth for children.
- Route, preferred dates and times, and cabin class.
- Your phone number and email address.
- Any special requests, such as wheelchair assistance or extra baggage.
Sales offices and travel agents
Air Tanzania has ticket offices in major Tanzanian cities and at airports; our article on the Air Tanzania booking office explains what they can do. Licensed travel agents and tour operators can also book Air Tanzania flights, which is convenient if you are combining flights with a safari or hotel package.
Tips for a smooth booking experience
- Contact the airline early, especially before holidays and peak seasons.
- Quote your booking reference (PNR) in every call or email about an existing booking.
- Ask for any agreed change or refund in writing.
- Never send money to a personal account in the airline’s name.
Frequently asked questions
Can I change my booking without calling? Usually yes, through Manage booking; see our Air Tanzania manage booking guide.
What is the quickest way to get help on the day of travel? Call the airline or go to the Air Tanzania desk at the airport.
Is there a frequent flyer programme? Yes, Twiga Miles; quote your membership number when booking.
Fly with confidence
With the official Air Tanzania booking contacts and your booking reference to hand, most questions can be resolved quickly. Use the website for routine bookings and changes, and call, email or visit an office for anything more complex.
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