Tanzania Insurance Regulatory Authority Contacts: Dodoma Head Office, Zone Offices and Complaints

Madenge

January 4, 2026

1169

The Tanzania Insurance Regulatory Authority (TIRA) supervises insurance companies, brokers and agents in Tanzania and handles complaints that insurers fail to resolve. If you need to check whether an insurer is licensed, raise a complaint about a claim, or contact the regulator for any other reason, this guide lists the official Tanzania Insurance Regulatory Authority contacts and explains how to use them.

For background on the regulator itself, see our overview of the Tanzania Insurance Regulatory Authority.

TIRA Head Office Contacts

Table of Contents

TIRA’s headquarters is now in Dodoma. According to the official TIRA contacts page (checked October 2026), the details are:

Address: TIRA Bima House, Block G, Plot 8, TIRA Street, Njedengwa, P.O. Box 2987, Dodoma.
Telephone: +255 22 213 2537.
Email: coi@tira.go.tz (office of the Commissioner of Insurance).
Website: tira.go.tz.

Aerial view of traffic around a large roundabout in Dar es Salaam — Traffic circles a large roundabout in Dar es Salaam. Motor third-party insurance is compulsory for vehicles.

TIRA Zone Offices

Northern Zone (Arusha): NSSF Building, Kaloleni, 5th Floor, P.O. Box 15468; email northern@tira.go.tz; phone +255 27 252 0017.
Southern Highlands Zone (Mbeya): NHIF Building, 4th Floor, Karume Road, P.O. Box 1618; email southernhighlands@tira.go.tz; phone +255 25 295 7325.
Lake Zone (Mwanza): PPF House, 5th Floor, Kenyatta Road, P.O. Box 114; email lake@tira.go.tz; phone +255 28 250 6000.

The contacts page lists further zone offices; check it for the office nearest to you. Contact details can change, so confirm on the website before visiting.

When to Contact TIRA

to check whether an insurance company, broker, agent or loss assessor is licensed (TIRA publishes lists of licensed entities);
to complain about a claim or policy after the insurer has failed to resolve it;
to report fraud, fake insurance certificates or unlicensed sellers;
for questions about compulsory insurance, such as motor third-party cover.

Smiling parents and children sitting together on a couch — Smiling parents and children sit together on a couch. Complain to your insurer first, then escalate to TIRA.

How to Lodge a Complaint

Complain to the insurance company first, in writing, and keep copies and reference numbers.
If the insurer does not resolve the matter, write to TIRA with your policy details, claim documents and correspondence.
Use the government’s e-Mrejesho feedback channel linked from the TIRA website, or contact the nearest zone office.
Follow up using the reference given by TIRA.

Tips When Buying Insurance

Buy only from licensed insurers and intermediaries, and check the list on the TIRA website.
Read the policy wording, exclusions and claim procedure before paying.
Pay premiums through official channels and keep receipts.
Verify motor insurance stickers or certificates through the insurer or TIRA systems if in doubt.

For related consumer protection topics, see our article on the Capital Markets and Securities Authority.

For more articles related to Government of Tanzania and the Society (Community) click here